What is YDB technical support?
Technical support services enables the continuous operation of your YDB databases in both basic and demanding configurations, utilizing our experience in running YDB within the strongest SLA.
The supported YDB systems can be hosted on the infrastructure of your choice, including the Public Cloud environments or your own private data centers.
- Consulting on administering YDB
- Consulting on developing the applications with YDB
- Problem and root-cause analysis for YDB
- YDB software updates and critical fixes
- Notifications on software updates
- For new users — a one-week introductory course on YDB administration and application development
Two service levels are available:
- Basic — provided at working hours (8×5) through ticket requests only. Intended for application development phase, or non-critical systems
- Advanced — provided around the clock (24×7) through tickets, chat and videoconferencing. Intended for business-critical systems