YDB Technical Support Services
Efficient and hassle-free operation of YDB distributed SQL database
What is YDB technical support?
Commercial technical support services enable the continuous operation of your YDB databases in both basic and demanding configurations, utilizing our experience in running YDB with the strongest SLA.
The supported YDB systems can be hosted on the infrastructure of your choice, including the Public Cloud environments or your own private data centers.
Services included
- Consulting on YDB administration
- Consulting on developing applications interacting with YDB
- Problem and root-cause analysis for YDB
- YDB software updates and critical fixes
- Software updates notifications
Service levels
Two service levels are available:
- Basic — provided at working hours (8×5) through ticket requests only. Intended for application development phase, or non-critical systems.
- Advanced — provided around the clock (24×7) through tickets, chat and videoconferencing. Intended for business-critical systems.